Frequently Asked Questions

FAQ

Do you have a service call fee, and is it waived if the repair is performed?

Yes, we do have a service call fee. This fee covers the cost of our technician's visit to your location and the initial diagnosis of the appliance. However, if you choose to proceed with the repair recommended by our technician, the service call fee is waived, and you would only be responsible for the cost of the repair itself.

What types of appliances do you specialize in repairing?

We specialize in repairing large kitchen and laundry appliances. Our technicians are expertly trained to fix refrigerators, washers, dishwashers, stoves, ovens, cooktops, dryers, washing machines, ice makers and freezers.

What is your policy if the repaired appliance experiences the same issue shortly after the repair?

When you choose our services, you can rest assured knowing that we stand behind our work. Our warranty guarantees that any issue we fix will remain resolved, and in the rare event that the same problem resurfaces within the specified warranty period, our team will promptly return to your location to identify the cause and provide a swift resolution. Your satisfaction is our top priority, and we are committed to ensuring that your appliances continue to function flawlessly.

Can you provide a list of the most common appliance repair issues you encounter?

Here is a list of some of the most common appliance repair issues we frequently encounter:

Refrigerator not cooling/freezing properly.
Washing machine not spinning or draining water.
Dryer not heating or drying clothes effectively.
Dishwasher not cleaning dishes properly or not draining.
Oven or stove burner not heating.
Ice maker not producing ice or dispensing properly.
Freezer forming excessive frost or ice buildup.
Washer or dryer producing loud noises or vibrations.
Refrigerator leaking water or having water dispenser issues.
Oven or stove experiencing temperature inconsistencies.
Dishwasher leaking water or having door latch problems.
Ice maker experiencing issues with ice quality or size.

Are you able to provide estimates for repairs over the phone or do you require an on-site assessment?

Before suggesting any repairs, we'll send one of our skilled technicians to your place. They will thoroughly inspect your appliance to understand the problem better. This careful examination allows us to provide accurate recommendations for the necessary repairs. Our goal is to identify the exact cause of the issue so that we can deliver the best solution and ensure your satisfaction. We believe in giving your appliance the attention it deserves.

Are your technicians trained to work on appliances from different brands and models?

We understand that appliances come in numerous makes and models, each with its own specifications and components. Our team undergoes regular training to stay up-to-date with the latest technologies and repair techniques across various brands.

What is your average turnaround time for completing appliance repairs?

The time needed to complete the repair project can vary depending on how difficult it is. Usually, it will take around 30 minutes to 1 hour. In rare cases, when the repair is more complicated, it may take up to 2-3 hours. Our skilled technicians will work efficiently to finish the job as quickly as they can, ensuring your appliance gets back up and running smoothly.

What area do your provide service in?

We are delighted to serve customers in the dynamic city of Chicago, catering to the needs of residents and businesses across the North Side and West Side.

In Chicago's North Side, from the lively neighborhoods of Lincoln Park and Lakeview to the charming streets of Andersonville and Ravenswood, our dedicated team is equipped to handle a wide range of appliance repairs. Whether it's a malfunctioning refrigerator or a faulty dishwasher, we are here to provide reliable solutions that restore the functionality of your appliances.

In Chicago's West Side, we extend our services to areas such as West Loop, Greektown, and Wicker Park. Our experienced technicians are well-versed in addressing appliance issues in this region. From stove repairs to washer and dryer maintenance, our team is committed to delivering timely and efficient service to ensure your appliances operate smoothly.

No matter which part of Chicago you reside in, our aim is to offer exceptional appliance repair solutions that meet your specific requirements. We take pride in our commitment to prompt, professional, and dependable service, ensuring your appliances receive the care they deserve. Contact us today, and let us take care of your appliance repair needs in Chicago's North Side and West Side.

How do you stay updated on the latest advancements in appliance technology?

At All City Appliance Repair, we understand the importance of staying up-to-date with the latest advancements in appliance technology. Here's how we ensure that our team remains knowledgeable and well-equipped to handle modern appliances:

Ongoing Training: Our technicians participate in regular training sessions to stay ahead of industry trends, emerging technologies, and new repair techniques.
Manufacturer Resources: We maintain strong relationships with appliance manufacturers and utilize their resources, including training materials, technical bulletins, and online portals.
Industry Associations and Networks: We actively engage with industry associations and networks to stay connected with other professionals in the field. Through conferences, seminars, and networking events, we exchange knowledge and stay informed about the latest developments in appliance technology.
Research and Continued Education: Our team dedicates time to research and study new appliance technologies independently. We explore industry publications, online resources, and technical forums to stay informed and educated on emerging trends and innovations.
Access to Service Manuals and Technical Documentation: We invest in acquiring service manuals and technical documentation for a wide range of appliances. These resources provide detailed information on troubleshooting, repair procedures, and the latest features implemented in appliances.

By combining these approaches, we ensure that our team remains up-to-date with the ever-evolving landscape of appliance technology. This enables us to provide accurate diagnoses, effective repairs, and reliable solutions for even the most advanced appliances on the market.